• To understand the clients’ needs and collaborate with all the internal teams to develop solutions, and deliver them to customer satisfaction, will have end to end ownership and responsibility in customer need identification and service delivery

Project and Practice Management

• Envisioning and Initiating:
  • Project Charter and Business Case: Work with the customer to understand the requirements, the project goals and objectives, constraints, terms and conditions, and what is in scope and out of scope to be delivered
  • Requirements Baseline: Facilitate proof-of-concept, prototyping, interviewing/workshops or other techniques of gathering requirements
  • Develop an organizational chart for the core team based on the roles and responsibilities of the stakeholders
• Statement of work (SOW):
  • Scope Statement and Baseline: Ensure the scope statement is clearly understood and as agreed to by the project team, customer, and other stakeholders, create the scope baseline, and the process for scope change control
  • Ensure that the project plan is complete
  • Ensure that components of Schedule and Cost, Resource planning and Risk Management and Quality are captured in the Baseline plan
• Risk Management and Quality:
  • Identify roles, assign risk owners, responsibilities, and levels of authority
  • Develop a quality plan addressing metrics, productivity, rework, and any processes or standards
• Performance, Benchmarking and Closure:
  • Execute the project plan, implement mechanisms to measure, record progress, and conduct ongoing analysis of variances, risks, and changes, as well as update/revise the project plan and report status
  • Gain approvals to change requests, re-baseline when applicable, update/revise the project plan and report status
  • Gain formal acceptance and sign-off of the project by the customer and validate that all conditions of satisfaction have been met
  • Project Closure Documentation: Analyze document performance in terms of variance, trend, and earned value analysis, its impact, and facilitate the post review meeting with project stakeholders
• Manage iHorizon’s third party vendors/partners as needed
• Mentor and provide expertise to the project team members
• Identify and assign the roles of project team members, project reporting structures and training requirements for the team

Client Management

• Create and maintain effective working relationships with customers, while exceeding their expectations in terms of budget, quality and timely completion of projects
• Manage day-to-day client interaction
• Set and manage client expectations
• Communicate effectively with clients to identify needs and evaluate alternative business solutions
• Continually seek opportunities to increase customer satisfaction and deepen client relationships
• Build a knowledge base of each client's business, organization and objectives.
• Continuously seek opportunities to increase revenues from the customer by identifying new opportunities, sign new CRS…etc.

Project Accounting and Finances

• Support the Head of Delivery in managing the project budget
• Validate the deliverable completion with the client and raise the necessary trigger for invoicing the client at various milestones of the project
• Obtain final acceptance for the project from the customer by ensuring that the delivered product(s) and services comply with the agreed deliverables list, agreed scope, and any organizational procedures in order to close contractual obligations
• Determine appropriate revenue recognition, ensure timely and accurate invoicing, and monitor receivables for project
• Follow up with clients, when necessary, regarding unpaid invoices
• Identify ways of reducing costs and enhancing project profitability without negatively impacting success
• Understand basic revenue models, P/L, and cost-to-completion projections and make decisions accordingly

Managerial Responsibilities

Team Hiring & Selection

• Contribute to defining team Job Descriptions and competencies
• Perform interview & selection activities and facilitate onboarding & orientation of new Team Members

Team Management

• Build a transparent, open, and consistent communication system between self and team members
• Consistently monitor team's work and performance by conducting regular team meetings and systematic review sessions
• Enhance team's engagement levels by creating a positive work environment and by ensuring alignment of individual & team objectives to organizational goals
• Assist and support team in achieving team goals and elevating productivity
• Ensure continuous reporting of KPIs
• Manage underperforming Team Members

Employee Development & Performance Management

• Effectively use performance management mechanism to ensure growth and development of each individual team member - setting clear objectives, scheduling periodical informal performance conversations and formal review sessions, providing constructive feedback
• Support & guide individual employees in the team to achieve work and personal development goals through coaching and mentoring
• Contribute to career path planning by creating Development Plans for individual team members and ensuring plan implementation
• Aid in Succession Planning by determining the critical roles in the team and identifying ideal successors for the critical roles
• Ensure training need analysis is done for Team Members and that the chartered training programs are administered properly

Processes, Best Practices & Work Standard Management

• Ascertain that the work processes and tools followed by the Team are effectual and of high-performance standards
• Assist the Head of Delivery in establishing and documenting the best practices
• Compare current practices to relevant industry best practices and bridge gaps (if any)
• Closely monitor & audit the processes of the function to ensure the quality & work standards are maintained
• Evaluate the efficacy of the tools and constantly update them
• Research the evolving areas of work, new market trends & changes and keep functional processes and standards updated by incorporating these trends and changes into the work model

Job Requirements

Educational Qualification

• Bachelor's degree in a computer-related discipline, mathematics or engineering

Licenses & Certifications

• PMP certification is mandatory

Previous Work Experience

• Overall, 12 years and above experience in IT services management
• 6-8 years of Project Management experience, handling large projects
• Should have experience in implementing at least one of the international Content Management Solutions (CMS) and/or Mobile Applications
• Experience implementing 3-5 large enterprise-wide projects using the Systems Development Life Cycle Management and PMI Standards
• Extensive experience in technology consulting and pre-sales assignments
• Should have been in an On-site client-facing role, especially in the Middle East
• Working experience consulting with customers to architect and design solutions based on business requirements
• Proficiency in IT methodologies, SDLC, Agile/SCRUM

Skills and Abilities

• High level of communication skills (written and verbal) and professional maturity
• Successful cross-group collaborative skills and ability to work in a matrix environment
• Ability to think critically and strategically, without losing sight of the detail
• Understand our pricing model and billing procedures
• Very good familiarity with the project proposal and the project contract

Desired leadership Skills

• Should have strong executive/leadership presence
• Motivating and inspiring people to keep the project moving toward successful completion even in the face of the physical demands of aggressive project schedules and the demands of discouraging developments